Refund policy

Refund & Returns Policy – Limitless Glow Ltd

We want you to be happy with your purchase. Please read our returns policy carefully.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

•  The item must be unused and unopened

•  In its original packaging

•  In the same condition you received it

•  You must provide proof of purchase (order number or receipt)

How to start a return

Email us at hello@limitlessglow.co.uk with your order number and reason for return.

Once approved, we will provide instructions and the return address.

Important – Beauty & Personal Care Products

For hygiene and safety reasons, we cannot accept returns on:

•  Opened skincare, haircare, perfume, or any personal care products

•  Used or tested items

Unopened products in original sealed packaging may be returned within 30 days.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If something is damaged, faulty, or incorrect, contact us within 48 hours with photos and we will arrange a replacement or refund.

Sale Items

Sale or discounted items are final sale and cannot be returned (unless faulty).

Refunds

Once we receive and inspect your return, we will notify you.

If approved, your refund will be processed to the original payment method within 5–10 business days.

European Union Customers

If you are in the EU, you also have a 14-day cooling-off period under distance selling rules (subject to the hygiene exceptions above).